Shop Assistant (Part time)
We’re looking for an intermediate to advanced knitter who can also demonstrate a high level of crochet skills. You must be passionate about yarn and knitting as well as savvy online. The ability to teach beginners and advance classes is a distinct advantage.
While knitting and crochet skills are important, this position requires exceptional customer service skills. Wool n Stuff is a destination yarn shop (both the brick & mortar and online version) and we pride ourselves on the high level of service that we offer to our customers. We’re also a social shop, with many customers participating in our regular Knit & Natter.
Also as important as superb crocheting / knitting and customer service skills is your ability to problem solve – often on the spot! You should be able to suggest alternative yarns to the ones suggested in a pattern, answer questions about gauge adjustments, have a good idea of when an error in a project can be fixed by ‘fudging’ or if it needs to be ripped back, and know that blocking solves a multitude of sins – or any other issues that a knitter or crocheter may bring to you.
As fun as it is to work in a yarn shop, the role of the Shop Assistant can be a physical one. We’re often up and down to our stockroom , climbing step ladders to restock shelves or obtain products, cleaning, restocking, pricing. The ability to complete all physical requirements of the job with or without a reasonable accommodation including moving boxes of yarn ( up to 20kg) or pricing following deliveries of products is a must.
Finally, flexibility and a positive attitude will serve you well in this job! Changes happen in the shop all the time and so may your duties. There’s always lots to do from restocking shelves, taking inventory for re-orders or putting together packages for orders from our busy online shop.
Job Requirements
- Intermediate or above knitting ability and / or intermediate or above crochet ability
- Exceptional customer service skills
- Natural aptitude for problem solving
- Ability to complete all physical requirements of the job with or without a reasonable accommodation
- Detail oriented
Tasks Include:
- Retail customer service
- Pattern support / assistance
- Stock taking
- Shipping online orders
- General shop cleaning
- Communication with rest of team
- Teaching classes
- Making display items
Shop Assistant Working hours are 11.30 am – 3.30 pm (Saturday) and a weekday to be confirmed
(8 hours a week possibly rising to 12 hours for the right candidate)
Extra hours may be available in school holidays
Pay and holidays….
National Minimum Wage
Holiday 5.6 weeks pro rata
Job Type: Part-time
To apply please email your CV and covering letter to woolnstuff@yahoo.co.uk